Commitment to service

We are committed to:

• providing quality and cost-effective services that meet our stakeholders’ needs
• delivering services impartially, effectively, efficiently and according to law
• being responsible to the public through consultation.
  

Effective communication

We train and inform all staff to give accurate and consistent information.

Timely responses

We aim to turn inquiries around within 21 days.

Assistance to the public

We are committed to giving prompt and courteous advice and assistance.